SHIPPING / REFUND POLICY
We want you - and thousands of our other customers around the world - to be thrilled with your new сustom sign!
All packages have their tracking. You will receive your track number via email. As soon as the parcel arrives in your country, we recommend using the tracking code from your local postal courier for further tracking.
We recommend using https://www.17track.net/
Before reporting the time you should take into account that the manufacturing process of your personalized product is 1-3 business days.
After being processed, international orders are sent via a chosen by you shipping service:
-UPS EXPRESS SAVER
USA: 2-3 days
Canada: 3-4 days
Australia: 3-4 days
Europe: 1-3 days
United Kingdom: 1-3 days
United Arab Emirates: 3-4 days
-DHL Consolidation + UPS
USA: DHL + UPS (Miami) (18-21 DAYS)
Post Russia (Free Standard Delivery)
USA, Canada: 21-30 days
Australia: 31-40 days
Europe: 21-30 days
United Kingdom: 21-30 days
Rest of world: 31-40 days
These are standart date. Delays caused by COVID are possible.
Once your package has arrived in your country, your local shipping service is responsible for the product. If your order is lost, we will make as much as possible to help you with contacting your local services.
Taxes and tolls
We do not count and we do not pay your taxes and tolls for you. A customer is responsible for paying them.
Incorrect delivery information
If a parcel is returned due to an incorrect or an incomplete delivery information provided by the buyer, or if the parcel is marked as "unclaimed", we will notify you by email.
Can I change my address after placing an order?
We can change the delivery address after the order has been placed. Contact us as soon as possible to change the address to the correct one.
REFUND POLICY INSTASCANNER.EU
Our policy lasts for 60 days.
Dear customer, we make a personalized product for you.
Due to the nature of custom handcrafted sign, we cannot offer full refunds on custom signs.
Instead, we offer a 50% store credit for all custom handmade items in the event you are unsatisfied with your purchase.
This is our way of keeping our customers secured.
We aren't looking to make any profit on returns or exchanges.
In this regard, a refund / partial refund is strictly carried out:
1. If you are notified of the cancellation of the purchase within 1 days from the date of purchase.
2. When there was a damage to the scanner during shipping.
3. When there is a complete failure of the code reader.
4. If the bulbs and components of this LED model burn out (1 year warranty)
If you have any problems, please contact us by email email@example.com
If 60 days have passed since your purchase, unfortunately, we will not be able to offer you a refund or exchange. You must also obtain prior authorization for a refund, which can be obtained by contacting the Store at firstname.lastname@example.org
If the product was manufactured and sent to the customer, but the tracking says that the shipping services attempted deliveries at the specified address and could not deliver it, we do not process any refunds. In this case, the goods are re-shipped after our workers receive the order back.
If you are approved, your refund will be processed and the credit will be automatically credited to your credit card or original payment method within a certain number of days.
If you haven't received a refund yet, first check your Bank account again.
Then contact your credit card company. It may take some time before your refund is officially sent out. If you have done all this and have not yet received a refund, please contact us at email@example.com
When making a purchase, you fully agree to the product return policy INSTASCANNER.EU
This document is an official document of the product return policy approved by the store administration INSTASCANNER.EU